Bicus manages email sign-up and social sign-up separately, so even if you use the same email address, it is not possible to link the accounts.
Bicus manages email sign-up and social sign-up separately, so even if you use the same email address, it is not possible to link the accounts.
If your activities violate Bicus' operating policies and cause harm to other users or the service, your service usage may be restricted.
If your service usage has been restricted in accordance with our operating policies, please understand that we cannot provide assistance.
Go to [Login → Find Password], Please enter your email address in the provided space, change your password, and log in.
If you are certain that you did not create the account even after verifying, please contact us at info@bicus.land with your nickname and details of the situation.
If you suspect that your account has been compromised, please protect it by changing your password. If you believe you have suffered losses as a result, please report the incident to the Cyber Investigation Division of the National Police Agency.
We cannot provide personal information arbitrarily, and we can only do so in response to official requests from government agencies.
If law enforcement agencies request information necessary for their investigations, we will provide prompt and accurate assistance to address the issues you have faced.
1. Verification failed due to expiration
Email verification must be completed within 30 minutes after the verification email is sent.
If you attempt to access your account after this time, you can request a new verification email to be sent.
2. Email verification didn't work properly
The email sent can only be used for verification once.
If you failed to complete the verification with that email, you can request a new verification email to be sent to a different email address when attempting to access your account.
If you enter the wrong password five or more times for the same email, your login will be temporarily restricted.
If you've forgotten your password, please use the password recovery option to reset it and try logging in again.
You can send a password reset email to the email you used for registration by going to [Login → Forgot Password].
For social logins, you need to change your password on the respective platform.
bicus doesn't require additional verification beyond email verification during registration, so it's difficult for us to assist if you've lost your email.
Since you can log in to Bicus using the same email address for both Bicus login and social login, we recommend trying both options if you have an expected email.
If you wish to withdraw your account, you can do so through [Profile → Settings → Edit Information].
If you log in within 30 days after applying for withdrawal, the withdrawal will be canceled.
After withdrawal is processed, all account-related information will be deleted, and recovery is not possible.
You can cancel the withdrawal within 30 days after applying for withdrawal.
However, after 30 days, account recovery is not possible.
After completing the withdrawal, you can rejoin with the same email.
However, previous account information will not be retained.
Membership withdrawal can only be requested by the account owner.
When you find your password, an email with instructions for changing your password will be sent. Please log in after changing your password and apply for membership withdrawal.
Once you withdraw your membership, all information related to the account, including Gold, Diamonds, costumes, and items, will be deleted, and recovery or use will not be possible.
You can unlink your Bicus account from the connected social platform using the account linking management feature provided by the social platform.
However, this action will not result in account withdrawal.
When you log in to Bicus through that account, you will need to go through the verification process again before reconnecting.
In the 3D space-based SNS service, Bicus, you can customize your persona and decorate your own 3D space.
For detailed gameplay guides, please check [https://guide.bicus.land].
Gold may not be immediately visible due to a program error.
If the same situation persists even after reconnecting to the program, please contact info@bicus.land with your nickname and the issue.
After returning to the main screen, please either restart the tutorial or reconnect to the program.
If the same situation persists even after reconnecting, please provide your nickname and the problematic tutorial section to info@bicus.land.
bicus allows you to preview object placements and costume wear before making a purchase.
Additionally, we double-check the purchase amount and confirmation to prevent accidental purchases. Therefore, we apologize that it is difficult to process refunds for accidental purchases.
Currently, the build system for decorating places is only supported on PC.
On mobile, you can enjoy content such as 3D scanning and visiting places, apart from decorating your place.
You can select the status of the option in the graphics settings of the settings menu.
If you set the option status to 'High', the graphic quality will improve, but performance may decrease depending on the specifications of the device you are using.
If the screen stutters or errors are severe while playing, gradually lower the graphics options and check the appropriate settings for your device.
Your profile picture is captured from your character when you select 'Apply' in the persona.
Please note that you cannot set a separate image for your profile picture.
1. During service maintenance, access is not possible. Regular service maintenance is scheduled every Wednesday from 11:00 to 13:00.
2. If the loading screen turns off before the login screen.
- If you have run it on the current computer before, existing records may cause duplicate execution.
Please check in Task Manager to ensure the program has completely exited, then log in again.
- If there was an error during the installation process preventing proper loading, it may terminate during the initialization process.
Please completely uninstall the program and reinstall it.
1. Check if there is sufficient storage space on your device.
2. Refresh the page to check for delayed update information.
1. If the device is overheating, errors may occur. Try lowering graphic settings.
2. Problems may arise if there are many characters around. We will work to improve this issue soon.
3. Check if the internet connection is unstable or if other programs are running simultaneously.
You can install it by pressing the download button at the top of this screen.
You need 5GB of free space to install bicus.
Please secure capacity and reinstall.
1. Right-click the bicus program icon
2. Open file location
3. Select the 'uninst.exe' file to uninstall.
Using other methods for program removal may not be thorough, and conflicts may occur during future installations.
1. If the same issue occurs with other similar programs, check if the monitor's overdrive option is turned on.
2. Set the option to 'low' in graphic settings and increase FPS.
1. Stable graphics driver usage may be necessary.
- Check your current graphics driver, and if the problem persists after updating, provide device specifications and graphics driver version to info@bicus.land.
2. Ensure all programs, including graphic drivers and DirectX, are installed from the FAQ section at the top.
Place Plus allows users to meet others at any time without restrictions on the number of people or duration and It's a premium space that supports up to 200 concurrent users.
If you need to connect multiple users simultaneously, build structures in Virtus' open world, Connectia, and run advertisements, give Place Plus a try.
For more details, inquire [Contact].
It's a premium feature exclusive to Place Plus, providing a connection link that allows direct invitations to one's space on the web or SNS.
Unlike sharing links for regular Places, you can customize the loading screen when someone joins, offering a branded loading video.
You can report a user or place by clicking on [User Profile -> More -> Report] or the [Report] icon at the bottom right of a place.
Please provide detailed reasons and information when reporting to expedite the process.
If sanctions are imposed as a result of a report, the reported user will be notified through notifications within bicus.
Please note that information related to non-sanction-related reports may not be available separately.
In accordance with the privacy policy of Bicus, we do not provide any user's information to external parties except for your own or official requests from law enforcement agencies.
Therefore, please note that information about users who reported you will not be provided.
Cancellation of a report is not possible upon submission.
However, if the evidence provided in the report is insufficient, it may be dismissed as unsubstantiated. Please be cautious as repeated false reports may lead to sanctions.
Reports are processed immediately upon receipt, following the inspection criteria of the moderation team.
However, sanctions will only be applied if the report conforms to the policies.
If you've received sanctions, the reason and details will be communicated to you through notifications within the service.
If you haven't seen this information, please provide your nickname and inquiry details to info@bicus.land.
bicus handles reports fairly according to operational policies based on the report content and the moderation team's assessment.
If you find the results unsatisfactory or disagree with the decision, please provide your nickname and the issue at hand to info@bicus.land.
When you block a user, your messenger history with them is deleted, their places won't be recommended to you, and you won't be able to search for each other.
You can check the list of blocked users and unblock them in [Profile -> Settings -> Block List].
You can check the list of blocked users and unblock them in [Profile -> Settings -> Block List].